betcin Privacy Policy

1 Introduction

betcin ("betcin," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the betcin online casino platform (the "Platform"). This Privacy Policy ("Policy") describes how betcin collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including the betcin website and any associated mobile applications or services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using the betcin Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with betcin's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Personal Data We Collect

betcin collects the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS card).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication history with betcin support.
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details), and transaction amounts in Philippine Peso (PHP).
• Gaming Data: Game history, wager amounts, win/loss records, session durations, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, and platform access logs.
• Usage Data: Pages visited, features used, click-through patterns, and session timestamps on the betcin Platform.
• Communications Data: Records of your correspondence with betcin, including support tickets, live chat transcripts, and email exchanges.

3 How We Collect Your Data

betcin collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, pixel tags, and server logs that record technical and usage data.
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention agencies, and regulatory authorities such as PAGCOR.
• Publicly available sources: Information from public registries or databases where betcin is required to conduct due diligence checks under applicable Philippine law.

4 How We Use Your Personal Data

betcin processes your personal data for the following purposes and on the following legal bases:

• Account management: To create, maintain, and administer your betcin account, verify your identity, and process your transactions. (Legal basis: contractual necessity.)
• Payment processing: To facilitate deposits and withdrawals in Philippine Peso via your chosen payment method, and to maintain accurate financial records. (Legal basis: contractual necessity.)
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable Philippine laws and regulations. (Legal basis: legal obligation.)
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats. (Legal basis: legitimate interest.)
• Responsible gaming: To monitor gaming behaviour, apply responsible gaming tools at your request, and identify players who may be at risk of problem gambling. (Legal basis: legal obligation and legitimate interest.)
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of betcin's support services. (Legal basis: contractual necessity and legitimate interest.)
• Platform improvement: To analyse usage patterns, conduct internal research, and develop new features and services on the betcin Platform. (Legal basis: legitimate interest.)
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent or where betcin has a legitimate interest in doing so. You may opt out of marketing communications at any time. (Legal basis: consent or legitimate interest.)

5 Sharing Your Personal Data

betcin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. betcin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other licensed Philippine payment processors, for the purpose of processing your transactions.
• Game providers: Third-party game studios and live casino operators whose games are available on the betcin Platform, to the extent necessary to deliver gameplay services.
• Identity verification providers: KYC and AML service providers engaged by betcin to verify player identities and comply with regulatory requirements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where betcin is legally required to disclose information.
• Professional advisers: Lawyers, auditors, and accountants engaged by betcin, subject to professional confidentiality obligations.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers engaged by betcin to operate the Platform securely.

All third parties with whom betcin shares personal data are required to process that data in accordance with applicable Philippine data privacy laws and betcin's data processing agreements.

6 Data Retention

betcin retains your personal data for as long as your betcin account remains active and for such additional period as is necessary to comply with betcin's legal, regulatory, and contractual obligations. In particular:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for a minimum of three (3) years from the date of each session.
• Marketing consent records are retained for the duration of your account and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, betcin will securely delete or anonymise your personal data in accordance with its data disposal procedures.

7 Security Measures

betcin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betcin Platform.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption algorithms.
• Access controls: Strict role-based access controls ensuring that betcin personnel can only access personal data on a need-to-know basis.
• Multi-factor authentication for betcin administrative systems and, where available, for player accounts.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While betcin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betcin login credentials and for notifying betcin immediately if you suspect any unauthorised access to your account.

8 Cookies & Tracking Technologies

betcin uses cookies and similar tracking technologies (including web beacons and pixel tags) to enhance your experience on the Platform, remember your preferences, and analyse how the Platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your betcin experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the betcin Platform, helping betcin identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of betcin's marketing campaigns, where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betcin Platform. betcin does not use cookies to collect sensitive personal data or to track your activity on third-party websites.

9 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by betcin:

• Right to be informed: The right to be notified of how your personal data is collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data betcin holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to betcin's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe betcin has processed your personal data in violation of applicable law.

To exercise any of the above rights, please contact betcin's Data Protection Officer using the contact details provided in Section 13 of this Policy. betcin will respond to all verified requests within the timeframe prescribed by applicable Philippine law.

10 Minors

The betcin Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. betcin does not knowingly collect personal data from individuals under the age of 21. If betcin becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on the betcin Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11 International Data Transfers

In certain circumstances, betcin may transfer your personal data to recipients located outside the Philippines — for example, to cloud infrastructure providers or game studios operating in other jurisdictions. Where such transfers occur, betcin ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations equivalent to those required under Philippine law.

betcin will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate protective measures as required by the NPC.

12 Amendments to This Policy

betcin reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or betcin's data processing practices. Where changes are material, betcin will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the betcin Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. betcin encourages you to review this Policy periodically.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or betcin's handling of your personal data, please contact betcin's Data Protection Officer (DPO):

Email: [email protected]

betcin's DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy, and will respond to all privacy-related enquiries within a reasonable timeframe. If you are not satisfied with betcin's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy was last reviewed and updated in January 2026. betcin reserves the right to update this document at any time. Players are encouraged to check this page regularly for the most current version.